Il conflitto pervade la nostra quotidianità. Nulla di male, anzi, è umano che si viva in una arena di interessi in contrapposizione. Come creare valore dal conflitto, potenziale o reale, e generare accordi di soddisfazione per tutti? Quali sono le differenze tra concedere e essere flessibili? Quali tipi di comportamenti agiamo quando siamo sotto pressione?ALESSANDRA…

The modern work environments have become increasingly multicultural: we work for international companies, have meetings with customers from all over the world and work in a global market. During the workshop we will learn new words and phrases for concepts related to cross-cultural communication and how to differentiate and express opinions on cross-cultural communication concepts.DIANE…

Not all audiences are the same. When you are working on a presentation you should consider the cultural background of your audience. In this workshop we will learn how different patterns of reasoning are affected by culture, and how to adapt a presentation to fit the audience’s preferred pattern.DIANE MARINCOWITZ Training & Standards Supervisor GOFLUENTREGISTRATI

Eye contact, handshaking, physical distance and many other nonverbal communication have different meanings in different cultures. A simple gesture may be inappropriate in a particular context. During this workshop we will learn what type of nonverbal communication is appropriate and what is better to avoid in a multicultural environment.DIANE MARINCOWITZ Training & Standards Supervisor GOFLUENTREGISTRATI